1. Introduction
SmartSurf Communication is committed to protecting the privacy and security of personal information collected from customers and users of our internet and telecommunications services.
2. Scope
This Policy applies to our website, hotspot services, customer portal, mobile applications, support channels, and related services.
3. Information We Collect
We collect various types of information to provide and improve our services, including:
- Personal information (name, address, email address, phone number, and identification documents where legally required).
- Payment and subscription information (transaction history, payment method details, and plan choices).
- Technical information (IP address, MAC address, device details, connection logs, signal metrics, and usage statistics).
- Customer support records, communication logs, and survey feedback.
4. How We Collect Information
Information is collected during customer registration, plan purchases, hotspot access logins, website visits, support interactions, customer surveys, and automatically through automated network and web technologies.
5. How We Use Information
We use personal information to fulfill our service commitments, including:
- Providing, activating, and maintaining internet and telecommunications services.
- Managing customer accounts, authenticating users, and processing billing transactions.
- Monitoring, maintaining, and improving network quality, bandwidth distribution, and performance.
- Providing responsive customer support and technical assistance.
- Detecting, preventing, and mitigating fraud, unauthorized usage, or security breaches.
- Complying with applicable legal obligations and regulatory standards in Nigeria.
- Communicating essential service updates, maintenance notifications, and promotional offers.
6. Legal Basis for Processing
Processing of personal data is carried out to perform customer contracts, comply with legal and regulatory obligations under Nigerian law, protect legitimate business interests, or with user consent where required.
7. Cookies and Tracking
Our website and captive portals may use cookies, local storage, and tracking technologies to improve functionality, enhance security, analyze portal usage, and optimize user experience.
8. Sharing Information
We do not sell personal information. Information may be shared strictly under necessary conditions with payment processors, trusted service providers, infrastructure partners, regulators, or law enforcement agencies when legally required.
9. Data Security
We implement administrative, technical, and physical safeguards including secure servers, strict access controls, encryption protocols where appropriate, firewalls, network monitoring, and employee confidentiality obligations.
10. Data Retention
Information is retained only for as long as necessary to deliver services, comply with legal and tax requirements, resolve disputes, and maintain business records before secure deletion or anonymization.
11. Your Rights
Subject to applicable law, customers have the right to request access to, correction of, deletion of, restriction of, or objection to the processing of their personal information, as well as withdrawal of consent where applicable.
12. Children's Privacy
Our services are not intended for children under 18 years of age without express parental or legal guardian consent.
13. International Transfers
Where personal data is transferred or processed outside Nigeria, appropriate legal, technical, and organizational safeguards will be implemented to ensure data security.
14. Third-Party Websites
SmartSurf Communication is not responsible for the privacy practices or content of third-party websites or services linked to or from our website or captive portals.
15. Changes to This Policy
This Privacy Policy may be updated periodically to reflect changes in our operational practices or legal obligations. Continued use of our services after updates signifies acceptance of the revised Policy.
16. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact SmartSurf Communication through our official support channels:
SmartSurf Communication Support
17. Consent
By registering for, accessing, or using our services, you acknowledge and consent to the collection, use, storage, and protection of your information as described in this Privacy Policy.